China DMC FAQ for Overseas Travel Companies

Yes. A live enquiry is often the best way to evaluate proposal quality, response time, commercial clarity and operational fit.

Communication rules should be agreed in advance. Direct contact may be needed for specific operational purposes, but it should follow the partner’s client-ownership and escalation requirements.

White-label presentation and operating support can be discussed. Define document branding, guest communication and responsibility before confirmation.

Provide company profile, market, dates, traveler numbers, rooming, route priorities, hotel level, required services and budget positioning. Use our quotation brief checklist.

Yes, using a stated price basis or number bands. The proposal should explain how price changes when passenger numbers change.

Validity depends on supplier terms, currency, transport and availability. The written quotation should state its expiry and any services requiring reconfirmation.

Not unless explicitly confirmed. Proposal pricing and actual reservation status are different; hotels, tickets and special services may remain subject to availability until booked.

Programmes can be developed for FIT, private groups and series, with different pricing, data deadlines, communication and change-control procedures.

Yes, provided one team owns the full programme and coordinates local services, transport and exceptions between destinations.

Series work needs departure calendars, room and transport allocations, minimum numbers, standardized inclusions, release dates and controlled amendments.

Many rail, air and attraction reservations require passport information. The exact deadline depends on the service and should be stated in the operating timeline.

Share mobility, dietary, allergy, medical or rooming requirements early and identify which items require confirmation. Sensitive data should be limited to the operational need.

The partner and DMC should follow the agreed escalation and authorization process. Availability, cancellation cost and new service cost must be assessed before confirming the change.

The operating file should contain local contacts, partner contacts, traveler insurance information where supplied and a clear process for medical, transport or document incidents.

Yes. Include route pacing, local connection, wildlife, waste, accessibility or community requirements in the brief. See our Responsible & Sustainable Travel approach.